Scrapper’s Guide Support

Digital Scrapper and Premier Edition Questions

How can I update my email address?

Is there a link to back issues of Digital Scrapper?

What is the difference between Digital Scrapper and Digital Scrapper Premier?

What is Digital Scrapper Premier?

How can I get a sample Premier newsletter?

How do I access the Premier Member's Site?

I don't see the Premier member's discount in the shopping cart

I've tried to log in, but I can't get into the Premier site, or can't remember my login or password.

I'm having trouble downloading the Premier video and graphics.

Can I order by check?

I have dialup. Will I be able to download the large Premier files?

My geographic region does not have access to the internet. Will you send me a disc with the Premier material on it?

Can I access prior Premier issues?

May I suggest a tutorial for a Premier newsletter?

I tried the sample issue. Is that all there is to Premier?

A. You may change your email address for the regular Digital Scrapper newsletter by clicking the "Manage Your Subscription" link at the end of any newsletter.

If you are a Premier subscriber, when you log into your Premier account there is a link right under the Logout link that says "Change Password/Edit Profile." You may change your email address and/or your password there.

A. Back issues are available for purchase. Click here for a list of back issues and topics.

A. Digital Scrapper is my FREE monthly newsletter with scrapbooking news, tips and downloads. Digital Scrapper Premier is a paid subscription training tool for learning advanced scrapbooking techniques.

Every week in my free Digital Scrapper newsletter, I give a brief overview of one of the lessons available in the Premier edition, but only paid subscribers can access that information by logging in to the members only area.

To find out more about what is available to Premier members and to get a free sample issue, see the next question.

A. Digital Scrapper Premier is a web based newsletter, not an actual paper magazine. In other words, you need to go to a login page on my website to access the issue. In every Premier issue you get:

• Several video tutorials on more advanced scrapbooking techniques
• A PDF manual with all the directions written out to make it easy for you to try it yourself
• A full premium designer kit to download 
• Some extra tidbits of news that don't make it into the regular newsletter.
• Member discounts to the Scrapper's Guide Store. My Volume 1 training CD is $10 off the regular price and everything else is 10% less than regular or sale prices.

The videos are the main focus of Premier. Through the videos you'll learn new skills and techniques, and you'll get fun ideas for what can be done with digital scrapbooking. And you get all this for $3.00 per month—less than the cost of a latte!

A. Here's the link for a free sample issue

A. You can log in to the Premier site any time you want by clicking on the link at the end of the Digital Scrapper newsletter or the Premier log in link on my home page at www.scrappersguide.com.

A. The Premier discount is accessed with a coupon code that is changed each month. The coupon code is listed in the current issue of Premier. Be sure to enter the coupon before checking out or the discount won't be applied.

A. It's possible that you may not have purchased a Premier membership. I have two newsletters. "Digital Scrapper" contains news, tips, and a set of downloads that are available FREE to anyone who signs up.

"Digital Scrapper Premier Edition" is a paid web-based subscription. This has content that is updated monthly and includes video tutorials, a PDF manual, and a large array of downloads. If you're not a member yet , you can try a sample issue here.

If you have paid for a subscription and can't remember your login or password, go to the login page, enter your email address, and click the "get password" button. Your login and password will be automatically emailed to you.

If you have your login and password and are still having trouble signing in, please let me know and I'll work on resolving your login difficulty.

A. We find that most people will have a successful download if they follow the directions printed in every issue of Digital Scrapper Premier. The directions are to:

• Right click on the download link (Mac: Control click) and choose “Save Target As” or whichever similar save option your browser gives.
• Choose a location for the download. I recommend that you create a new folder on your desktop or other easy to find location where you can keep all your Scrapper’s Guide downloads.
• Click okay to begin the download.
• When the download is complete, navigate to the folder you created, and you should find the video clip or product there.
• If the file is zipped it will need to be extracted before it is usable. In Windows, right click on the file and choose “extract” or “extract all.” On the Mac, double click the file.
• If you're still having trouble after following the above directions, try using a different browser to download. Try Firefox, available at www.mozilla.com/firefox/, or Netscape, available at www.netscape.com.
• If you are on dialup and you use a program to help you manage your downloads, you may need to disable it when you download Premier products. That's because Premier is a password protected area, and some download managers aren't robust enough to handle these kinds of sites.

If you have tried all the above suggestions to no avail, you may email us, and we will do our best to troubleshoot the problem.

A. Ordering by check is fine. Here's the link to the order page, which you can fill out and mail in. It reflects the Premier member's pricing on everything. Our address is on the order page.

A. Many people who have dialup have successful downloads. Try starting the download when you plan to be absent from the computer for a period of time, such as when you go to bed.

A. The price of the disc and postage, without even accounting for the handling, costs us more than the price of the Premier membership. If you absolutely cannot download the Premier videos and goodies, we would be willing to split the cost of the postage with you. Email me for more information.

A. You can purchase back issues in the Scrapper's Guide Store.

A. Yes. Send all your tutorial requests to linda@scrappersguide.com. In most cases, I won't write a personal note unless I have a question. Please describe the tutorial as accurately as possible.

I may or may not decide to feature your request. If I decide to feature your request, I will fit it into my newsletter schedule as I am able, or when it would be the most appropriate.

I generally won't feature any tutorials in the newsletter that I already use in my CD training volumes.

A. The introductory issue is a fairly good representation of what you will receive every month. You get:

• One video with a lesson in more advanced scrapbooking techniques
• A PDF manual with all the directions written out to make it easy for you to try it yourself
• A full premium designer kit to download
• Some extra tidbits of news that don't make it into the regular newsletter.
• A 10% discount on all products in the Scrapper's Guide Store and $10 off the regular price of my Volume 1 CD.

The most important part of Premier, however, is not the product download. Unless you are already a master digital scrapper, you'll be learning new skills and techniques and getting fun ideas for what can be done with digital. Learning these skills by watching a video where I show you how is so much easier than reading it in a print magazine. Only you can decide whether that's worth approximately $3.00 per month to you!