Scrapper’s Guide SupportTechnical Problems With Scrapper’s Guide Training CDs When I double click on the "Start Here" document, the Video Interface doesn't open. What is wrong? The interface opens, but, when I click on the link for the lesson, nothing happens. Q. When I double click on the “Start
Here” document, the Video Interface doesn't open. What is
wrong?
A. This is not a common problem, but if this happens to you, try this: Open your browser (such as Internet Explorer) and then choose "File > Open File" (or a similar command). Navigate to the “Start Here” file on the CD-ROM and click open. This will usually solve the problem. If you still have trouble, try a different browser, such as Netscape or Firefox. Q. The interface opens, but when I click
on the link for the lesson nothing happens.
A. It sounds like you probably don't have QuickTime installed on your computer, which the videos require in order to play. Sometimes people will download QuickTime and think that's all they need to do, but it has to be properly installed in order for it to work. You may download QuickTime from the Apple website. After you've downloaded and unzipped the file, double click on the iTunesSetup.exe file and follow the instructions in the installation wizard. If you don't want iTunes to be your default music software, uncheck that option when prompted. Once the installation is finished, QuickTime will be active and the videos should play. To start the Scrapper's Guide interface, double click on the Start Here icon on the CD. It should open your default internet browser and display the interface. You do not need to be connected to the internet to play the videos.
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